AI Transformation Manager (GenAI)

Experience: 8+ years

Location: San Francisco (relocation assistance available)

Job Type: Full-time

About Klarity:

Klarity (YC S18) partners with Fortune 500 companies like ServiceNow, JLL, and Moody’s and cutting-edge companies like OpenAI, DoorDash, Uber, and Stripe to deliver real AI outcomes.

Traditional Transformation playbooks take years, burn millions, and leave your team exhausted. It’s even worse with AI. 95% of pilots never make it past experimentation. Why? Because time kills transformation. Objectives shift, processes evolve, and momentum dies.

Klarity upgrades the script. Instead of betting everything on a massive "big bang" change, Klarity delivers kAIzen for the digital enterprise: continuous, compounding improvements that everyone participates in. Our Agentic Tiger Team: Analyst, Advisor, and Coach capture how work actually gets done today, uncovers hidden inefficiencies, and guides teams toward better processes in real time.

Transformation isn't dead, it just looks different now. Klarity makes it effortless, always-on, and outcome-driven.

At Klarity, you will thrive if:

1. Velocity: You’re seeking a culture of rapid iteration and constant change that turns into lasting impact.

2. Agency: You’re seeking a role where you can take initiative and embody ownership.

3. Care: You hold yourself to high standards, enjoy close collaboration with others who care deeply and hold themselves to equally high standards.

4. Energy: You bring drive and optimism to everything you do. You thrive on finding creative solutions to ambiguous problem statements.

5. Curiosity: You have a deep curiosity about technology. You enjoy tinkering with new AI tools and adding them to your workflow.

Qualifications:

• Purpose of Role: Accelerate time‑to‑value for Klarity Architect customers by owning post‑go‑live adoption and supporting Sales on the pre‑sales journey. This role serves as a bridge between Sales and Customer Success, focusing on translating field learnings into customer journey and product improvements.

• Expertise leveraging GenAI tools like ChatGPT, Claude Code, Gemini, Figma, Replit, etc. to supercharge efforts.

• Core Competencies & Persona:

  • Experience and exposure to structure: Transformation & Business Strategy, Process Engineering, Lean Six Sigma - Black Belt, Enterprise Program Management. They understand the importance of having just the right level of structure.

  • But can think abstract and apply to various audiences: Executive Facilitation & Storytelling, User Journey Design, Customer Experience & Product.

  • Technological self-starter: Understands concepts on AI/ML and actively uses it to build and solve problems.

  • Outcome oriented and creatively scrappy: Hypothesize, hustle and hone. Knows when to bend frameworks, how to find 2 way doors and treats setbacks as learning opportunities.

• Portfolio / Span of Control:

  • 10 - 15 enterprise prospects & customers | $3-5 M ARR ownership
    • Collaborate and act as bridge between customer journey functions (Sales, Product, Engineering, Design)

• Key Responsibilities: Multiply the teams with your knowledge & experience, make it scalable with AI.

  • Partner with AEs during the sales cycle (primarily discovery/value) meetings to identify pain, and create time to value plans.

  • Lead onboarding & implementation, ensuring customers magically flow through Pain, Diagnosis, Treatment Plan, Health transformation milestones. The primary goal is to use the interactions, rapidly collect information and contribute to the product roadmap.

    • AI friendly: Creatively integrate Strategy Deployment / Hoshin Kanri, Process Engineering, and Lean / Six Sigma concepts into AI workflows.

    • Product first mindset: Capture repeatable patterns, requirements and bake into the Architect product backlog.

  • Serve as the first escalation path for AI Transformation team and unblock delivery / CSM teams.

  • Quantify implementation health & ROI for executive leadership

  • Partner with Sales & Customer Success Managers on ARR expansion opportunities

• Primary KPIs:

  • Time‑to‑Value (contract → first transformation roadmap), Milestone Conversion Rate, Expansion / Renewal ARR, Implementation CSAT/NPS

• A 1-2 week work pilot is part of the application which will include:

  • Partner with Sales on intro call simulation, value proposition (value dimension and value stream) and customer demo to develop incoming readiness bridge (used for customer implementation).

  • Execute a customer onboarding cycle (Process hierarchy creation, environment setup, customer implementation plan, strategic configuration, handoff to CSM).

  • Develop and present a feature recommendation for the Architect with a supporting business case.

Benefits:

• Equity in addition to competitive cash compensation

• 100% Employer-Paid Medical, Dental & Vision options!

• Paid Parental Leave

• $500 Annual Learning Fund

• $100 Monthly Wellness Fund

• 401k via Betterment

• Relocation support to San Francisco Bay Area (where applicable)

• Office-related Perks:

  • BART or Caltrain to the office?: Contribute pre-tax funds to a Parking & Transit account, and you will never be taxed for it!

  • Lunchtime, Leveled Up: Enjoy curated local eats.

  • Snack Central: Drinks and snacks for every craving - from healthy bites to Klarity team favorites.

  • Onsite Gym Access: A state-of-the-art fitness center right downstairs, and it’s free!

  • Safe & Secure Bike Room: Commute in and safely store your bike.

Klarity is an equal opportunity employer. Klarity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.