Portfolio Careers

Our companies are always looking for talented people to join their growing teams.

Customer and Partner Engineer



Customer Service
San Francisco, CA, USA
Posted on Saturday, June 22, 2024

About Klarity

Klarity (YC S18) automates Unstructured-Document workflows using GenAI. Our vision is a future of Exponential Organizations - companies that can hyper-scale without vast operational teams of humans reading documents.

Our customers include companies like Cloudflare, CrowdStrike, DoorDash, and Zoom. They use Klarity to 1) save time and money, 2) reduce compliance risk, and 3) speed up manual contract review. But talk is cheap, so try our demo!

We found strong Product Market Fit in 2020 and raised an $18m Series A in Dec 2021. We have since more than 6x’d revenue. We are looking to add a brilliant, entrepreneurial Customer & Partner Engineer to the team!

Our Gen AI journey:

Founded in 2017, we shipped multiple NLP/ML product iterations pre-chatGPT. In 2023 we rebuilt our core AI platform using GenAI.

We’re not your average Gen AI startup, gradually layering LLMs on. We’re all in. We have more than 15 unique LLM use-cases in production with 10+ LLMs under the hood. We have shipped multiple first-of-its-kind customer experiences including video workflow analysis, natural language analytics, complex table parsing, and table-matching. To date, we have processed 600,000+ documents through our GenAI platform.

Experience: 4-8 years

Location: San-Francisco/Bay-Area (relocation bonus available), Hybrid

Job Type: Full-time

You will enjoy this role if:

  1. You tinker: you embracing AI mindset and constantly seek AI technologies to solve different problems

  2. You are obsessed with AI and frequently spend your free-time thinking about how AI will change the world.

  3. Growth mindset: You will seek out uncomfortable experiences in service of your own growth.

  4. You’re seeking a culture of breakneck iteration and constant change. We shipped this demo < 12 hours after the GPT-4 launch :)

  5. You thrive in finding creative solutions to ambiguous problem statements, rather than wanting to “stay in your lane”.

  6. You’re not indexing on work-life balance; You prefer an environment of like minded, ultra-committed, live-and-breath AI people.

  7. You enjoy close collaboration, care about people and want to build strong bonding with your teammates.

In this role, you will:

  • Facilitate the successful onboarding of partners, ensuring they understand and can effectively use Klarity's platform

  • Conduct discovery calls to uncover customer requirements and tailor solutions to meet their specific needs

  • Collaborate with customers to advise on best practices and develop solutions for effective Klarity adoption

  • Assist customers and partners with technical issues and troubleshoot problems to ensure seamless implementation and usage

  • Create and deliver training materials and sessions to educate customers and partners on product features and updates

  • Work closely with product, engineering, and sales teams to relay customer feedback and influence product development

Preferred qualifications:

  • Proven experience building and nurturing relationships in a customer-facing role, with strong communication and interpersonal skills

  • Hands-on experience in implementing B2B SaaS products or platforms for enterprise clients

  • Proficiency in coding/scripting in Python and developing SQL queries

  • Strong project management skills, with the ability to manage multiple projects and deadlines effectively

  • Ability to build and maintain strong customer and partner relationships

Join Klarity and be part of a team that is pushing the boundaries of AI and transforming how companies handle unstructured documents.

Klarity is an equal opportunity employer. Klarity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.