Senior Content Strategist
OneTrust
Strength in Trust
OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.
The Challenge
As a Senior Content Strategist, you will work with UX Designers, Product Managers, and Developers to produce in-product content that support and guide users through end-to-end lovable experiences. You will act as a collaborative partner to provide 3-in-a-box teams with content design and strategy recommendations, UX writing reviews, and content audits to improve the content within our solution.
Your Mission
- Create and edit copy that is accurate, well-researched, and aligned with evolving InfoSec and privacy practices and branding expectations.
- Work collaboratively with UX, Product, and Engineering stakeholders to understand perspectives, behaviors, and goals for our customers and business to create consistent and clear content decisions.
- Develop and implement measurement strategies to track the impact and success of content strategies.
- Become a subject matter expert in assigned areas so that you can write product copy that aligns with our users' goals.
- Research industry trends, target audience, and competitors to inform product messaging – and conduct evaluative user research to support user-driven decision making.
- Optimize content strategies by participating in continuous reviews and audits of the effectiveness of content inside product workflows, including recommendations for new and existing documentation that support the customer journey.
- Continuously contribute feedback on content standards to stay current with industry trends, accessibility standards, and emerging technologies.
- Advocate and evangelize content strategy and best practices across stakeholder touchpoints.
- Meet with your content team to share, discuss, and collaborate on content projects, templates, and best practices.
- Collaborate with UX Designers and Product Managers to ensure accurate content themes across the product, helping our customers seamlessly move between clouds and modules.
You Are
- You have a minimum of 5 years of experience in content strategy and creation.
- You enjoy finding opportunities to help guide customers, so they don’t get stuck.
- You are driven by understanding user behavior.
- You have experience following an established design system and content standards to inform your work and drive consistency across the product.
- You have experience designing content strategies that account for customer organizations of different sizes, goals and maturity levels and can tailor content strategies.
- You know how to analyze various stakeholder, customer, and team inputs to lead the copy conversation and provide recommendations with authority and tact.
- You are resilient. You can manage multiple input points, meet varying deadlines, be realistic about project releases, and know where to put your efforts.
- You have a portfolio of Content strategy projects and UX writing to share.
- Experience working in the InfoSec or privacy industry would be an asset.
- Experience delivering content for a global audience would be an asset.
Where we Work
We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.
Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
Benefits
As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Resources
Check out the following to learn more about OneTrust and its people:
Your Data
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.
Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.
Our Commitment to You
When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.