OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

The Challenge

The Security Customer Assurance Analyst plays a critical role in building and maintaining customer trust by responding to customer security, privacy, and compliance inquiries. This role partners closely with Information Security, GRC, Legal, Privacy, Sales, and Customer Success to efficiently support customer due diligence requests while ensuring accuracy, consistency, and alignment with company security posture and contractual commitments. This is a mid-level role suited for someone who has experience supporting customer security questionnaires, audits, and evidence requests, and who is ready to operate independently within established processes while contributing to continuous improvement efforts

Your Mission

Customer Assurance & Due Diligence

Respond to customer security questionnaires (SIG, CAIQ, custom questionnaires) and due diligence requests in a timely and accurate manner
Provide security documentation and artifacts (e.g., SOC reports, ISO certificates, policies, architecture diagrams) to customers and prospects
Serve as a primary point of contact for customer-facing security and compliance inquiries during sales cycles and renewals

Cross-Functional Collaboration

Partner with Sales, Customer Success, Legal, Privacy, and GRC teams to support customer assurance needs
Coordinate with internal control owners to validate responses and obtain evidence when needed
Ensure responses align with contractual commitments, published documentation, and approved security messaging

Process & Knowledge Management

Maintain and update a centralized repository of approved questionnaire responses and security artifacts
Identify recurring customer questions and contribute to standardized responses, FAQs, and enablement materials
Support continuous improvement initiatives to reduce manual effort and improve response quality and turnaround time

Risk Awareness & Escalation

Identify customer requests that may introduce security, compliance, or contractual risk and escalate appropriately
Apply sound judgment when handling non-standard or high-risk customer requests

You Are

/Have

2–4 years of experience in Information Security, GRC, Customer Assurance, Risk Management, or Compliance
Hands-on experience responding to customer security questionnaires and audit requests
Familiarity with common security frameworks and standards (e.g., SOC 2, ISO 27001, NIST, PCI DSS, HIPAA)
Strong written communication skills with the ability to translate technical concepts for non-technical audiences
Ability to manage multiple requests simultaneously in a fast-paced environment
Experience in a SaaS or cloud-based environment
Familiarity with tools such as GRC platforms, CRM systems (e.g., Salesforce), or customer assurance portals
Understanding of data protection and privacy concepts (e.g., GDPR, CCPA)
Experience supporting sales cycles or customer-facing teams

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range

$39.01—$58.52 USD

Where we Work

We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee atOneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources

Check out the following to learn more about OneTrust and its people:

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in ourPrivacy Overview.You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on theData Subject Request Form.Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company.The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

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