The Challenge

The Renewals & ECS organization sits at the core of our retention and expansion engine, operating a high-volume renewal business across multiple GTM functions.As we scale, we need strong operating discipline, clear ownership, and reliable insights to drive consistent performance.This role is critical in building the cadences, processes, and systems that make the business easier to run, inspect, and scale.

Your Mission

Business Cadence & Performance Management

• Own weekly, monthly, and quarterly operating cadences (forecast reviews, MBRs, QBRs), including agenda setting, KPI definition, and follow-through on actions
• Establish accountability frameworks and ensure consistent inspection of risks, pipeline progression, and overall business performance

Strategic Analysis & Decision Support

• Translate complex operational data into clear, actionable insights for senior leadership
• Analyze renewals performance, churn risk, pipeline health, coverage, and productivity
• Build planning models and scenarios to support decisions on headcount, territories, and operating scope

Operating Model & Process Improvement

• Design and continuously improve workflows across renewals, forecasting, quoting, and cross-functional handoffs
• Clarify ownership and streamline engagement models across ECS, Renewal Managers, and Sales
• Translate strategic priorities into scalable processes and business rules

Cross-Functional Execution

• Lead high-impact initiatives across RevOps, Systems, Finance, and Sales teams
• Diagnose and resolve operational challenges (e.g., data inconsistencies, ownership gaps, quoting or routing issues)
• Partner on systems enhancements, including requirements definition, testing, and rollout

Data Integrity & Governance

• Own KPI definitions, reporting logic, and data quality standards for the Renewals business
• Ensure dashboards and reporting reflect current business rules and operating realities
• Proactively identify and resolve data quality risks and reporting gaps

Planning & Business Readiness

• Support annual and in-year planning, including coverage modeling, workload distribution, and productivity assumptions
• Ensure operational readiness for changes across territories, policies, processes, and systems

Leadership & Stakeholder Partnership

• Manage and prioritize analysts or project-based resources, ensuring high-quality outputs and execution
• Partner directly with senior leadership to drive clarity, prioritization, and decision-making
• Act as a trusted escalation point for complex operational or cross-functional challenges

You Are

A strategic operator who translates direction into structured execution and brings a strong combination of analytical thinking, operational discipline, and stakeholder influence.You are highly analytical, proactive, and comfortable navigating ambiguity, with the ability to manage competing priorities and drive outcomes through others in a complex, cross-functional environment.

Your Experience Includes

• 7+ years of experience in Sales Strategy, Revenue Operations, Business Operations, Consulting, Finance, or a similar role
• Experience supporting senior stakeholders in a subscription or renewals-led business
• Proven ability to design and run business operating cadence (e.g., forecasting, MBRs, QBRs), not just report on metrics
• Strong analytical expertise, including data modeling, KPI design, and translating complex data into actionable insights
• Experience leading cross-functional initiatives across Sales, RevOps, Finance, Systems, and Customer Success teams
• Experience diagnosing and resolving operational challenges (e.g., data quality issues, ownership gaps, forecasting or quoting inconsistencies)
• Strong communication and stakeholder management skills, with the ability to influence at senior levels
• Proven ability to manage multiple priorities, structure ambiguous problems, and drive execution through others

Extra Awesome

• Experience supporting renewals, post-sale, or customer revenue organizations
• Familiarity with Salesforce (opportunity management, routing, territory design, reporting logic)
• Experience owning business requirements, testing, and rollout support for GTM systems changes
• Prior people management or experience leading analysts or project-based resources
• Experience in SaaS or other recurring-revenue environments