The Challenge

• Lead outcome-focused discovery, advisory engagements, workshops, and expert sessions with customers.

• Apply your GRC expertise to understand customer objectives, processes, pain points, constraints, and desired outcomes before recommending a path forward.
• Guide customers across relevant capabilities such as IT risk management, compliance automation, enterprise policy management, audit and compliance management, third-party risk, and related GRC workflows.

• Explain solution options, dependencies, trade-offs, and implications for scale at the appropriate level of detail.
• Assess customer readiness, adoption barriers, process maturity, and solution direction; recommend pragmatic next steps.
• Create clear, decision-ready deliverables such as current-state assessments, future-state recommendations, reference architectures, process guidance, and reusable patterns.
• Build trusted relationships and communicate confidently with both technical and executive audiences.
• Partner closely with Customer Success, Product, Sales, Support, Professional Services, and other specialist teams to deliver consistent customer outcomes.
• Capture recurring customer needs and translate them into feedback, enablement content, playbooks, and product opportunities.
• Maintain clear advisory boundaries: provide strategic framing, product expertise, and guidance while enabling customers or delivery partners to execute implementation.

• Experience in governance, risk, compliance, technology risk, audit, security assurance, or a closely related discipline.
• Strong understanding of how GRC programs operate within complex organizations, including policies, controls, risk assessments, compliance obligations, audit activities, remediation, ownership, and reporting.
• A business-oriented mindset and the ability to connect GRC requirements to organizational priorities, operating efficiency, risk reduction, and decision-making.
• A technical background or technical fluency in enterprise platforms (ideally SaaS), workflow design, data, reporting, or solution architecture.
• 5+ years experience in consulting, technical advisory, solution consulting, customer success, business analysis, transformation, or another customer-facing problem-solving role.
• A consultative approach: you listen carefully, ask effective questions, structure ambiguity, and turn complex GRC challenges into clear recommendations.
• Strong learning agility and a constructive attitude, including curiosity, ownership, humility, resilience, and openness to feedback.
• Strong written and verbal communication skills, with the ability to adapt the message for executive, functional, and technical audiences.
• Experience influencing stakeholders and collaborating across functions without direct authority.
• Independent but also a team player
• BA/BS in a related subject is required

• Experience with OneTrust GRC platform or comparable.
• Experience advising enterprise customers on GRC transformation, operating-model design, platform adoption, optimization, or value realization.
• Relevant credentials such as GRCP, GRCA, CRISC, CISA, CISM, or equivalent.
• Experience advising enterprise customers on adoption, optimization, governance, or value realization.
• Experience creating reusable advisory playbooks, maturity models, operating-model guidance, or enablement materials.
• Experience in using software for reporting and task management such as Salesforce