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Customer Engineering Manager

Pulumi

Pulumi

Customer Service
Seattle, WA, USA
Posted on Tuesday, July 2, 2024

We are looking for a passionate Customer Engineering Manager that is excited to bring Pulumi’s cloud programming model to the world. You will be a part of realizing a vision where every developer can harness the power of the cloud.

Our Customer Experience team is dedicated to empowering our customers with innovative solutions and exceptional experience throughout the customer journey. We are seeking an experienced People Leader to lead a team of customer facing technical architects to head one of our two customer facing technical architect teams; either the Pre-Sales Engineering team or the Post-Sales Engineering team. This role is crucial in driving team performance, enhancing customer adoption and fostering strong partnerships with our sales, marketing, product and executive leadership teams.

At Pulumi you will be challenged, learn, teach, and collaborate with an elite team of great people.

While Pulumi is headquartered in Seattle, WA., we are dedicated to being a remote first company. This role will be located remotely in the United States.

In This Role You Will:

  • Foster a collaborative and high-performing team culture that aligns with company values and goals.
  • Lead, mentor, and managed a team of 6 to 10 Customer Facing Architects, ensuring high performance and continuous professional growth.
  • Conduct regular performance reviews, provide constructive feedback, and develop personalized growth plans for team members.
  • Drive initiatives to increase product adoption across our customer base by developing and executing strategic plans.
  • Partner with the sales team to review customer opportunities and bring technical evaluations to successful conclusion
  • Work closely with architects to understand customer needs, challenges, and opportunities, ensuring tailored solutions are provided.
  • Partner with Sales, Marketing, Product teams and Executive Leadership to align strategies and enhance customer experience.
  • Facilitate communication and collaboration across departments to ensure cohesive customer engagement.
  • Monitor and analyze team performance metrics, customer feedback, and market data to refine strategies and achieve business goals.
  • Participate in the recruitment and onboarding process for new team members, ensuring a strong, skilled and diverse team.
  • Promote a positive work environment that attracts and retains top talent.

We’re Looking For Someone With:

  • 5+ years proven experience in a leadership role, managing customer facing technical teams, solutions architects, technical support or professional services teams.
  • Experience in a technical customer-facing role, including positions such as solutions engineering, consulting, or technical support. This experience encompasses addressing client needs, providing technical guidance, and ensuring successful implementation and support of technical solutions.
  • Deep familiarity with core cloud-based infrastructure, application modernization, Open Source technologies, and public and private cloud platforms.
  • Strong understanding of technology solutions, customer success, and enterprise software.
  • Demonstrated ability to develop and execute strategic plans, drive results, and lead change effectively.
  • Experience working with Sales, Marketing, Product and Executive teams in a dynamic, fast-paced environment.
  • Impeccable written, verbal, and in-person communication skills.
  • Comfortable working with ambiguity, charting a course, and driving to execute.

Compensation:

  • Base salary hiring range: 175,000 to 196,000 (OTE range: 250,000 to 280,000)
  • This role will include a 30% commission/variable along with base salary.
  • All full time employee offers at Pulumi include base salary, bonus or variable, equity and benefits (details below).

Pulumi Benefits:

  • Health (US Only) - We offer competitive medical, dental, vision, and supplemental insurance. It is free for our direct employees to be on our insurance.
  • Time Off - Unlimited personal time off (PTO). We ask that employees take at least 3 weeks off during the year in addition to the 13 US holidays we recognize.
  • 401K (US Only) - With employer match
  • Parental Leave - 20 weeks paid parental leave for the birthing parent or primary caregiver, and 16 for non-birthing parent or secondary caregiver.
  • Remote-First - We are a 100% remote-first company with employees in nearly 20 states, and growing internationally; we encourage asynchronous communication and autonomy. We also provide an annual work from anywhere fund to help cover the employee costs of working remotely.
  • Professional Development & Growth - We encourage a lifelong learning mindset and every employee is given an annual professional development budget.
  • Equity - As a small but growing startup, we all act like owners and you will earn equity in the company.
  • Additional Funds - We offer employees a monthly wellness fund to be spent on anything physical and/or mental wellbeing related. We also provide a quarterly happiness fund to be used toward anything that makes our employees happy!

About Pulumi:

Pulumi is reimagining how developers and DevOps teams create and manage cloud software, through a unique combination of developer tools and system innovation. The company leads with an open source platform that embraces real programming languages, tools, and techniques, and offers an innovative SaaS product that helps teams collaborate.

Pulumi was founded in 2017 by developer and cloud experts from many corners of our industry to deliver innovative approaches to cloud software development. Since emerging from stealth in mid-2018, we are accelerating our platform momentum and product adoption. The team is built on a culture of openness, diversity, respect, and thinking big.

At Pulumi, we don't just accept difference, we look for it, celebrate it, support it, and thrive on it for the benefit of our employees, our products, and our customers. Pulumi is proud to be an equal opportunity workplace and is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.