Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.

Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.

About the Role/ The Opportunity:
Sitecore Product Support team provides assistance in solving non-trivial technical challenges to Sitecore Partners and Customers, and is a key contributor in ensuring successful implementations of many Sitecore projects.

Senior Software Engineers spend most of the time on deep investigation of the real-life usage of the Sitecore Experience Platform, Experience Manager Cloud, Content Hub, and other Sitecore products, working with the product code, troubleshooting complex problems, developing patches and code examples.

The work process involves written communication with Certified Sitecore Developers from around the world, while online meetings are used for the most complex projects and critical situations.

In addition to helping Partners and Customers deliver successful Sitecore solutions, the team contributes to the development of Sitecore products, develops and maintains own modules and applications.

Senior Software Engineers will be amongst the main contributors involved in the development of technical guides and other material. This material shall be used by engineers on their daily activities, to enhance agility and accuracy. In addition, other responsibilities include coaching/assisting and onboarding other engineers, with the aim on helping them grow.

Position of the Senior Software Engineer in the Sitecore Product Support team provides technical and personal growth opportunities in the wide range of different professional areas for both new and experienced software development specialists. Position will require participation in 24x7x365 shift coverage rotation, including work during late hours and during weekends, according to the predefined schedule and in compliance with all local labour regulations.

What You Need to Succeed:

At least 3 years of experience in a technical position
Excellent coaching skills and ability to onboard new members
Excellent communication (in English) and people skills
Ability to take decisions and provide technical guidance
Experience working with Microsoft technologies, including:

ASP.NET
C#
Visual Studio
MS SQL Server
Azure

Knowledge of HTML, XML/JSON, JavaScript, and CSS
Outstanding problem solving and logical thinking skills
Understanding of object-oriented programming concepts
Understanding of client-server software architecture
Experience of working with data structures and creating software algorithms

Additional Skills That Could Set You Apart:

Managing a team
ITIL Certified
Experience in supporting SaaS platforms
Experience in troubleshooting software performance & scalability issues
Experience working with technologies such as Linux, Kubernetes, Elastic, Redis, Kibana, Grafana, Kafka, GraphQL, Cloudflare
Experience with Javascript frontend frameworks such as Knockout, React and Vue

Why you should click ‘Apply’:

Great team and company culture! You can find out more about our company culture in the Sales and Customer Success team and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

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