Description

• Build and maintain integrated release plans across roadmap, dependencies, and team capacity — with clear go/no-go criteria that people actually use.
• Drive end-to-end execution across on-prem, SaaS, and hybrid environments, including release readiness, rollback plans, and customer upgrade paths.
• Coordinate deployment strategies — phased rollouts, feature flags, canary releases for SaaS; predictable, customer communicated release cadences for on premises.

• Manage cross-team dependencies and the critical path across multiple concurrent workstreams. Spot blockers before they become delays.
• Facilitate program-level events — quarterly planning, Scrum of Scrums, reviews and retrospectives — and make sure they're worth people's time.
• Escalate the right things at the right time. Give stakeholders accurate, timely status without burying the headline.

• Build working relationships with product, engineering, architecture, operations, security, and customer success.
• Navigate disagreements without escalating every decision to leadership. Know how to get alignment in a room and move on.
• Communicate tradeoffs clearly — to engineers, to product leads, and to executives — adjusting your framing without losing the substance.

• Identify delivery bottlenecks and suggest systemic fixes — not just workarounds. Use lean metrics, WIP limits, and cycle time data to make improvements stick.
• Champion agile principles pragmatically. Adapt frameworks to the context; don't apply them religiously.
• Use delivery metrics and quality signals to inform decisions and hold the team accountable to outcomes, not just activity.

• Maintain an active risk register. Identify, quantify, and mitigate program risks before they become incidents.
• Embed reliability practices: SLO/SLA targets, change failure rate, MTTR, and post-incident reviews.
• Coordinate security and privacy requirements — vulnerability remediation, data residency, pen test findings — and ensure audit-ready traceability.

• Lead change management for major releases, platform shifts, and significant customer-facing updates.
• Ensure customers are ready: documentation, migration playbooks, training, and release notes that help customers upgrade.
• Plan deprecations with clear timelines and migration paths.

• 5-8+ years delivering complex, cross-functional programs across multiple teams and components.
• Proven experience across on-premises, SaaS, and hybrid deployment models — you understand the differences and plan accordingly.
• Strong stakeholder management skills: you've navigated conflict between engineering and product without it blowing up, and you know how to get decisions made.
• Deep Agile delivery expertise — and the judgment to adapt frameworks rather than follow them blindly.
• Sharp analytical instincts: you use data to make decisions and challenge assumptions, not to build dashboards no one reads.
• Solid risk management track record — identification, quantification, mitigation, and escalation.
• Working knowledge of DevOps and SRE practices, and what they mean for release quality and reliability.

• Experience in SaaS or enterprise software with high reliability and security requirements.
• Background working closely with R&D, security, or operations teams.
• Experience managing customer migrations — on-prem to SaaS, platform upgrades, or architectural refactors.
• Familiarity with scaling frameworks like SAFe or LeSS, applied pragmatically.
• Experience coordinating programs across multiple regions or time zones.

• Delivery is more predictable — on-time rates improve, variance to plan shrinks.
• Stakeholders trust the status they're getting — no surprises, no chasing for updates.
• Cross-team dependencies are visible and actively managed — not discovered late.
• Defect escape rate drops and change failure rate improves.
• Customer upgrades and migrations go smoothly — fewer release-related support tickets.
• Security and compliance findings get remediated on time, clean audits.