License Assurance Analyst Kuala Lumpur, Malaysia License Assurance Analyst
Sitecore
IT
Kuala Lumpur, Malaysia
Posted on May 20, 2026
Description
License Assurance Analyst
About Us:
At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.
As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.
As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences. Learn more at Sitecore.com
About the Role:
The License Assurance Analyst is an individual contributor role who independently owns and drives software license compliance reviews across Sitecore’s strategic and enterprise customer base. This dynamic role entails working closely with internal teams and customers to determine if the Sitecore customer complies with the terms and conditions of its agreement(s), pricing, and licensing. The candidate will work through a large number of customers to assess, identify, and pass on compliance-related opportunities to field sales and support commercial closures.
The candidate should possess analytical skills, be detail-oriented, and have excellent communication skills as they will be required to work closely with global teams.
What you’ll be doing:
- Execute end-to-end License Compliance outreach and reviews for an assigned portfolio of customers, collaborating with Sitecore's Field Sales, Product, Managed Cloud Operations, Legal, and Finance teams.
- Apply established licensing rules to interpret standard, multi-product licensing and contractual terms, escalating complex cases for guidance.
- Analyze license purchase and deployment data to identify potential compliance gaps and prepare findings for review.
- Support Field Sales on customer calls by clarifying audit data requests, gathering required information and helping move reviews toward resolution.
- Track and progress a portfolio of active compliance cases through each stage of the workflow, ensuring timely follow-ups and accurate case records.
- Contribute to process improvement initiatives by documenting recurring issues, updating standard operating procedures, and sharing feedback on tooling.
What You Need to Succeed:
- The ideal candidate will possess a minimum of two years of experience managing license compliance audits with IT infrastructure knowledge, software asset management or license management.
- Candidates with no relevant experience stated above but with Sales Operation, Renewals and Contract Management experience are encouraged to apply
- Strong Analytical and Organizational Skills.
- Attention to Detail, Problem Solving Skills.
- High level of independence and resilience.
- Proficient in the use of Excel.
- Experience with databases, record repository applications including SFDC and ServiceNow is a plus
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.